General

Candle Care

• What kind of quality control testing do candle manufacturers perform?
• How can one tell whether a candle has a lead-core wick?
• Are candle wicks made of lead?
• Are Candles Safe to Use?
• Candle Cleaning
• What is the Best Way to Store Candles?

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Contact Information

• Contact Information

FAQs : Shipping

• Shipping Methods / Delivery time
• Production/Order Lead Times
• Shipping Prices Explained
• Do you deliver to P.O. Box or Military Addresses?
• Can I change the shipping address after the order is placed?

FAQs : Security

• Is your site secure?
• How do I know my transaction is secure?

FAQs : Returns & Exchanges

• How to make a return / exchange
• What if an item is damaged in shipment?
• Under what conditions may I return my order?
• How do I return an item?

FAQs : Order

• What are your hours of operation?
• How do I contact you? By phone or email?
• How do I cancel an order?
• How can I add items to an order already placed?