How to make a return / exchange

Returns must be authorized by a Customer Service representative. The customer must provide a return tracking number, Order Number and items to be returned in order to receive a refund.3

1. All items should be in brand new condition and shipped in the original product packaging.

2. Contact our Customer Service department. They will confirm your claim for a return or exchange. Please provide your ORDER NUMBER and reason for the return.

3. Put your ORDER NUMBER on the box and securely pack items with the same care we have in order to prevent breakage.

4. Allow up to one week upon return of goods for funds to be credited to your original method of payment (minus any original shipping costs) or an exchange made.

All carrier costs including original shipping charges and shipping charges incurred for any returns or exchanges are not refundable.

US CUSTOMERS  We ask that you do not send any returns to our Canadian address or you will be responsible for paying any additional duties & fees imposed by Customs. If for some reason you are not 100% satisfied with your purchase and you’d like to return or exchange your order, please choose the carrier of your choice, however, we do suggest you choose a carrier that will allow you to track your package(s)